Get ready for
External IT 2008!

External IT’s Next Generation Service Platform

External IT is proud to announce the upcoming release of “External IT 2008” – our innovative and expanded service platform for delivering all of the capabilities and benefits of an enterprise–level IT department.

Our ongoing mission is to provide our client companies and their users with an IT experience that is rich in features, reliable and secure, and easy–to–use. We are absolutely committed to continuously improving the ways in which we successfully achieve this.

External IT is raising the bar of excellence with this next release by rolling out a more sophisticated and robust back–end infrastructure, along with front–end enhancements that include expanded help desk and support features, increased options for accessing and sharing data, a sleek new phone system for our help desk, and of course, our exciting new web portal. Read about the top ten features of the new portal below.

External IT is innovating, upgrading, expanding, and continuing to lead the way as a pioneer of the “Outsourced IT Department”.

Web Portal 2008

Your new and improved interface to all things IT

The new External IT Web Portal is a state–of–the–art Intranet, designed to provide company employees and management with one single point of entry to proprietary, corporate–wide applications and announcements, as well as access to selected public Web sites.

With External IT’s upgraded portal, you’ll have the ability to easily customize your corporate pages, access email from anywhere, utilize a multi–featured employee directory, share folders and files, manage help desk tickets, reconnect to unintentionally disconnected sessions, and much more. Now you can take advantage of relevant information across business processes to work more efficiently individually and in groups.

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Top Ten Features Countdown!!!

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10. Easier sharing
      of information

                When the walls come down

— Share folders and files with other users
— Set up Read/Write or Read Only access.

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9. Improved company
    announcements

          Inquiring minds want to know

— View company announcements or create your own
— Post your own announcements company–wide or to selected groups
— Receive important customer service announcements from External IT

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8. Increased browser
    support

          More browsers, more choices

— External IT’s browser support keeps growing
— Now for Windows – Internet Explorer 6 and 7, and Firefox
— Now for Mac OS X – Firefox and Safari.

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7. Hands–on help desk

          If you’re not part of the solution, you’re part of the problem

— Submit support requests directly from your portal page
— Add notes and attach files as needed for further clarification
— View your tickets, status, and relevant notes from the support team
— Close tickets yourself if problems resolved.

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6. Improved personal
    and shared shortcuts

          Organize your sock drawer

— Set up shortcuts to your most frequently used files, folders, and websites,
    with the ability to organize and customize all of it
— Shared shortcuts for all users
— Personal shortcuts for private use
— Easily hide and rearrange shortcuts

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5. Easy access to
    Web Outlook

          No Citrix®? No problem!

— Check email from wherever and whenever, with or without Citrix®
— Automatically defaults to Web Outlook as needed

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4. Customizable
    employee directory

          The missing link

— One central location for all employee contact and status information
— Status of users (active, offline, etc.)
— Direct link to email addresses
— Contact numbers and extensions
— Search and sort capabilities
— Shadow feature for the sharing of file views

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3. Terminate a session
    by yourself

          No longer left hanging

— Terminate your own session, if system freezes
— Fast and easy steps for immediate session termination
— Used as a last resort option, because unsaved data may be lost

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2. Reconnect to
    disconnected or
    other PC sessions

          Take back control

— Receive automatic notice if you have sessions open locally or on another PC or MAC
— Offers session control from wherever you are working
— Prompts you to reconnect or log off from forgotten sessions of the same day

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1. Customizable screens

           Have it your way

— Customize your External.Net Portal screens by adding objects,
    adding new pages, and selecting color themes
— Drag and drop customization provides optimum creative control and flexibility
— Add objects such as programs, shortcuts, company announcements,
   and website links to news, weather, and much more
— Organize by adding pages as needed
— Pick different color themes for your screen

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Bonus! Weather and more!

The joys of information overload

— Customizable web content is a big plus!
— Add website links, RSS feeds, blogs, and more
— External IT’s drag and drop customization feature lets
    you easily organize and share a wealth of information

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©2007 External IT. Insert copyright statement or notice here.